Ticket Resolution Agent Job at Axius Technologies Inc, Phoenix, AZ

Mm44Z3R4c0c0YWFaL1JOVTY0aExtZVByeUE9PQ==
  • Axius Technologies Inc
  • Phoenix, AZ

Job Description

Ticket Resolution Agent
Location: Phoenix, AZ (Remote)
2 Months

Background Check: Yes ( Need FPCC)

Job Description:

Position Description
-Review, research, and analyze routine to moderate ticketed issues for taxpayer inquiries.
-Reroute ticket escalations to appropriate departments, in accordance to policies, procedures and job aids.
-Email appropriate documents to taxpayers regarding inquiry requests. Document and update critical information in Ticketing, TAS and supporting systems according to standard work on completion of each request.
-Document and track daily production utilizing tools as outlined and required.
-Utilize all software, databases, systems and scripts as outlined in standard work.
-Attend and participate in training, meetings, and huddles as required.

Skills Required
Basic math and computer skills Google Suite proficiency Microsoft Word and Excel proficiency

Skills Preferred
Communicating, both written and verbal Interpersonal communication
Retaining knowledge
Creative problem solving
Multi-tasking, attention to detail and organization

Experience Required
The ideal/preferred candidate has any combination of training and experience that meet the knowledge, skills, and abilities listed above.

Education Required
High school diploma or equivalent.

Need FPCC
Employment Type: Contractor
Salary: $ 19.00 Per Hour

Job Tags

Hourly pay, Contract work, For contractors, Remote job,

Similar Jobs

Arby's | GB Beef

Assistant Manager Job at Arby's | GB Beef

 ...Competitive salary Opportunity to earn quarterly bonuses Free Meals Advancement opportunities Responsibilities: Assistant Managers are responsible for all aspects of the operation You will be tasked with hiring, scheduling and training You will be... 

Federal Reserve Bank (FRB)

Research Assistant Job at Federal Reserve Bank (FRB)

 ...Chicago you will utilize analytical skills in the areas of Economics, Finance, Statistics, Mathematics and Computer Science...  ...industry, policy, and /or the non-profit sector. The level of work required is considered entry-level and staff work under direct supervision. You... 

Sanford Health

Registered Nurse - Pulmonary & Pulmonary Acute - Full Time Nights Job at Sanford Health

 ...planning, implementation and evaluation) to provide individualized nursing care to patients. Whether you're a newly graduated RN or have years of experience as a RN, This position offers an opportunity to work independently and with a team of motivated professionals to... 

Helen Ross McNabb Center

EmPATH Peer Recovery Support Specialist Job at Helen Ross McNabb Center

 ...EmPATH Peer Recovery Support Specialist Help Others, Make a Difference, Save a Life. Do you want to make a difference in people's lives every day? Or help people navigate the tough spots in their life? And do it all while working where your hard work is appreciated... 

CEDENT

Clinical Research Associate Job at CEDENT

 ...Summary: The Clinical Research Associate (CRA) is responsible for managing and maintaining the Study Master File, tracking essential trial information, and supporting Regional Clinical Research Associates. Working under the guidance of a Clinical Manager or Director,...