Ticket Office Agent Job at Wynn Las Vegas, Las Vegas, NV

M0hzbXNSa0I1S2ViL2hKVTZJOUJuZXpxenc9PQ==
  • Wynn Las Vegas
  • Las Vegas, NV

Job Description

Job Description



Reporting to the Ticket Office Supervisor, the Ticket Office Cashier will be required to:

  • Provide excellent customer service to each guest needing assistance with tickets to the different shows and events at the resort. Ensure a positive and professional guest experience.
  • Provide excellent customer service to all internal and external partners.
  • Process phone and in person ticket orders by utilizing a computerized ticketing system.
  • Assist with night of show walk up sales and will call distribution.
  • Print and distribute tickets to guests attending the various shows and events.
  • Follow proper cash and credit card handling procedures with financial integrity including the reconciliation of individual cash drawer.
  • Resolve customer concerns, requests and/or complaints in a timely, courteous and informed manner. Escalate conflicts to a supervisor as needed.
  • Maintain knowledge of various shows and events available to our guests.
  • Assist with incoming and outgoing customer calls.
  • Maintain a positive attitude and a genuine interest in helping others.
  • Perform all other duties as assigned.

Qualifications



Job Experience / Education:

  • Must have a high school diploma or equivalent.
  • Must have a minimum of two (2) years’ prior experience as a Ticket Office Cashier, preferably with Las Vegas experience.

Knowledge, Skills and Abilities:

  • Must have experience with ticketing systems and point of sale systems.
  • Must have knowledge of basic cash handling procedures, and fiscal responsibility including an understanding of PCI Compliance.
  • Prior knowledge of Archtics, Ticketmaster Host, and TM1 a plus.
  • Must have prior customer service experience preferably in the ticketing industry.
  • Must have excellent attention to detail.
  • Must have excellent verbal communication skills.
  • Must be able to function in a stressful environment.
  • Must be a highly motivated self-starter and a hard worker.
  • Must possess excellent problem-solving skills.
  • Must have excellent phone etiquette.
  • Must be able to work a flexible schedule (evenings, weekends, and holidays).
  • Must have the ability to work with individuals from different cultures and backgrounds.

Additional Information



Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.

Job Tags

Holiday work, Part time, Local area, Flexible hours, Night shift, Weekend work, Afternoon shift,

Similar Jobs

Walgreens

Software Engineer (Full-stack, Java, JavaScript) Job at Walgreens

 ...intermediary, basic to complex systems. Implements activities that influence entry to mid-level components of the functional area Job Responsibilities: Writes code that meets specifications. Develops software applications and tools. Completes programming and performs... 

Alro Steel Corporation

1st Shift Material Handler/Truck driver Job at Alro Steel Corporation

 ...currently seeking a 1st Shift Material Handler/Truck Driver to join our team in Camdenton,...  ...undelivered material back to home branch, operating heavy equipment including cranes,...  ...Federal DOT regulations, as well as State and Local traffic laws, previous experience in... 

MRINetwork Jobs

Senior Trust Officer Job at MRINetwork Jobs

 ...Senior Trust Officer Our client is looking for a strong fiduciary professional that works directly with clients, administers trusts, manages the relationship, while taking a collaborative team-based approach to service their clients. They need someone who is... 

The Reynolds Law Firm, LLC

Attorney At Law Job at The Reynolds Law Firm, LLC

 ...Our law firm is seeking an attorney ready to represent our client base. The ideal candidate will have 2 to 4 years of relevant work experience as a licensed attorney and work closely with the firm's clients, administrative staff, and senior partner. If you can handle... 

GRF CPAs & Advisors

Non-Profit Tax Accountant Job at GRF CPAs & Advisors

 ...auditing, risk advisory and consulting, and tax services to an extensive client base,...  ...firms and others. Looking for an entry level Nonprofit Tax Role at an energetic & passionate...  ...Duties & Responsibilities: Prepares Form 990 and other forms needed for exempt...