— Respond to support requests quickly and professionally
— Monitor performance analyze abnormal situations, and report them to responsible people
— Troubleshoot and report to relevant teams technical issues reported by the Operator
— Monitor chat with players and solve issues if they are detected
— Solve issues that were received from the studio side
— Monitor the stability of the production environment 24/7
(working at shift 12 hours)
— Report bugs, malfunctions, and unexpected situations
— Keep up-to-date support documentation, workflows, and knowledge base
— Strong problem-solving and analytical skills
— English level intermediate or higher
— Advanced PC user, who easily learns to work with new tools and technologies
— Multitasking person who can work on several tasks at the same time with the ability to prioritize them
— Highly responsible and customer-oriented person
— Ability to use Developer Tools
—Experience in working with logs
Nice to have:
— Experience in using Google Workspace
— Experience in the gambling industry
— Experience with Grafana, Google Cloud
— Competitive Salary: Competitive salary fixed in EUR with yearly performance reviews
— Tax Coverage: The company provides tax coverage
— Remote Work Option: Choose to work remotely, providing greater flexibility and comfort
— Corporate Benefits: Medical insurance, psychologist, English-speaking club
— Paid Vacation: 20 working days of paid vacation + 10 time off in lieu, including national holidays
— Paid Sick Leave: 10 working days
— Professional Development: Get reimbursement for professional development courses and training
— Self-Development: Get reimbursement for language courses, sports, massage, or life coach
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