Recovery Agent Job at 1-800 Hansons LLC, Troy, MI

M1hnbHVCb0Q1YTZYOHhkVjdZRktudWJ1eVE9PQ==
  • 1-800 Hansons LLC
  • Troy, MI

Job Description

Grow with us! 1-800-HANSONS is a top ranked home improvement company that is growing and expanding. We are seeking a talented and motivated Recovery Agent to join our Call Center team. The Recovery Agent reviews all canceled sales and finds a way to resolve the customer’s concerns and reinstate the sale. Our Recovery Agents communicate with customers to hear what their issues might be and uses product knowledge, problem solving and five-star customer service skills to help our customer be able to achieve the home improvement solution they want for their home. The ideal candidate for this opportunity has excellent customer service skills, communication skills and would be a benefit if they have any type of sales background.

We Offer:

  • Earning potential of $70k-$100k+/year (Base + Incentive)
  • Full-Time opportunity with Weekly pay via direct deposit
  • Eligible for Health Benefits at 30 days of employment (medical, dental, vision, life, critical, accident, short-term & long-term disability)
  • Eligible for 401k w/company match at 90 days of employment
  • Paid Time Off
  • Hybrid Schedule (2 days from home and 3 in-office)
  • Additional 2 work from home days per quarter and 2 floating work from home days per year
  • Advancement opportunities
  • Referral bonuses
  • Employee as well as Friends & Family Discounts

What You’ll Do:

  • Use problem solving and five-star customer service skills to speak with a customer that is requesting to cancel their contract.
  • Review and recommend revisions to product selections and financing options to ensure the customer is able to achieve a positive resolution to their home improvement needs.
  • Use multi-tasking skills to communicate with customer, update notes in the customer’s profile and review potential deals to discuss with customer to save the deal.
  • Connect with customers in a timely manner using provided reporting in order to reach customers rapidly.
  • Develop and maintain good working relationships with all internal customers, including Sales, Service, Operations, General Managers, and other internal partners.

What We Need:

  • Minimum of five (5) years of professional work experience
  • Minimum of three (3) years of prior experience in a call-center role
  • Minimum of two (2) years of prior experience in Sales or Sales leadership role is a plus.
  • Must be well organized and detail oriented.
  • Must have good problem-solving abilities, and be able to make decisions with good judgment that create positive resolutions for both customers and the company.
  • Regular, consistent, and punctual attendance.

Core Values: Helping Customer Love Where They Live

The person in this position must have a commitment to reflecting the Company’s core values, which include:

  • Get it Done – Fast, Right & Now
  • Strive for Five – Go Above & Beyond
  • Be a Problem Solver – Own it to Resolve it Today
  • Care – Embrace Diversity and Treat Everyone with Priority, Respect & Integrity
  • Communicate – Call / Answer / Reach the Customer

Hours/Schedule:

Full-time, 40 hours per week/52 weeks per year. Standard hours are M – F, 9:00am-6:00pm EST. Due to cyclical nature of position, some overtime including evening and weekend hours may be required.

It is the policy of 1-800-Hansons not to discriminate against age, color, sex, sexual orientation, gender identity, disability, national origin, race, religion, or veteran status.



Compensation details: 70000-100000 Yearly Salary

PIa9a31683bce4-30492-34586455

Job Tags

Weekly pay, Full time, Contract work, Temporary work, Work experience placement, Home office, Afternoon shift,

Similar Jobs

Vanguard-IP

Privacy Attorney #19901 Job at Vanguard-IP

REQUIREMENTS Candidates should have focused experience in a variety of privacy related areas, including data protection laws, security breaches, privacy design, product counseling, privacy policy, and data mapping projects. SUMMARY Vanguard Intellectual Partners...

Ginas Tech Jobs

Search Engine Optimization Specialist - Work From Home Job at Ginas Tech Jobs

 ...Search Engine Optimization Specialist Work From Home This is a 100% Remote Search Engine Optimization Specialist position. US based employees only. Prefer Eastern Time Zone. Must have agency experience or have managed SEO for a large number of sites simultaneously... 

Willow Tree Recruiting - San Francisco

General Manager Job at Willow Tree Recruiting - San Francisco

 ...training, and career growth opportunity. About the Company: The restaurant group is a leader in the SF Area food scene, with Michelin Star recognition Outstanding compensation, benefits, and career growth potential Extremely popular, high-volume restaurants... 

Woodgrain

Stocker Job at Woodgrain

 ...change?Apply today and start your journey towards a stable and fulfilling career. Check us out: Day In a Life of a Merchandise Stocker Job Summary: Salary: $780.00 per week + weekly mileage The position involves merchandising and stocking our products... 

Maloney Properties, Inc.

Assistant Maintenance Supervisor Job at Maloney Properties, Inc.

 ...general apartment repair and previous experience in carpentry, plumbing, electrical, and HVAC work is required. Experience with Yardi or other work order systems is a plus A valid driver's license and access to a vehicle are required. This position includes participation...