Summary The Corporate Banking and Transverse system domain within GIT New York organization is segregated into two IT lines in charge of IT projects, applications support & maintenance of business systems. Corporate Banking IT: Commercial banking (Front and back office), Trade Finance, Payments and SWIFT messaging. Corporate & Support Functions IT: Finance, Counterparty & Credit Risk systems, Compliance applications, transverse applications, as well as non-business applications (IT for IT, Administration, HR ). The Corporate Banking IT line is looking for a hands-on manager of Payment systems to manage the production support and business projects for Montran JGPS and related systems. Key Responsibilities • Lead production support and business projects for the Montran JGPS and related applications. • Coordinate the internal and external resources required to support of the applications. • Contribute to key initiatives related to technical/functional IT and business projects to meet and support business objectives. • Responsible for production support: • Manage day to day production needs: - Resolution of production issues, including RCA, defect remediation and incident reporting. - Lead troubleshooting of issues and provide guidance to the support team members. - Track internal and vendor compliance with support SLAs. - Management of maintenance activities including business continuity and critical application failover tests. - Report on domain status to internal stakeholders and management. - Actively support all efforts to simplify and enhance the information systems. • Responsible for project deliverables: • Act as main point of contact for projects. • Work with project stakeholders and contributors to gather requirements and develop solution strategies. • Coordinate with technical teams and provide clarifications and guidance on requirements. • Create required documentation for requirements, solution design, implementation. • Develop test scenarios and test scripts and execute and facilitate unit, integration and user acceptance testing. • Train and support teams. Additional responsibilities • All activities should be conducted in following context: • Ensure the respect of policies and procedures of the Bank, as well as regulatory requirements. • Ensure accuracy and expediency of any activity related to audits. • Ensure that all system implementations meet US regulatory standards and are done in accordance with the Bank's policies and procedures. #LI-DNI · 7+ years' experience as IT application manager or team lead supporting payment systems. · Financial Services industry experience · Experience supporting Operations Teams · Experience managing an IT support team · Bachelor's Degree
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