Associate's degree in a related field plus 1 year of experience; a major certification in a related field plus 2years of experience; high school diploma plus 2 years of experience. Ability to solve technical issues via telephone, email, and chat. Ability to learn customer support processes and techniques. Ability to work well with all teammates and multi-task in a fast-paced environment. Outstanding analytical, problem solving skills, and excellent customer service. Excellent Interpersonal, written, and oral communication skills. Operates as the initial point of contact for customers via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications. Assists end-users/customers in resolving their IT issues accurately and promptly. Takes detailed notes of the problem the user is experiencing, determines steps they can take to resolve the issue, and manages the flow of incoming support requests. Interacts with the end-user to resolve the user's technical issues. Remotely accessing the user's computer and making changes to their system and settings by navigating around application menus, or may be required to remote into customer's computer to fix an issue. In other cases, the service desk analyst walks the user through steps they can take to resolve the issue on their own. Troubleshoot network connectivity issues, working with remote employees on a corporate network. Develops and sustains a productive customer relationship, making the customer and their needs a primary focus. May escalate complex problems to higher-level IT support specialists and experts if they are unable to resolve the issue on their own. Provide supervisors or specialists with notes regarding the problem, steps they have already taken to resolve the issue, and their diagnosis of the user's problem. Support users by performing system tests and updates after they complete their troubleshooting and necessary repairs. Support department-wide operations by supporting the creation, editing, and maintenance of IT documents.
Licensed Mental Health Therapist (Part-Time) Headlight offers a multiple disciplinary approach to mental healthcare, including therapy, coaching, support groups, medication management and self-care resources. Available via virtual visits or in-person, we make mental wellness...
...related field. 5+ years of experience in a Business Development or Head of Sales role, with proven experience in the FinTech/Cryptocurrency space. Prior experience in Africa is required. Strong expertise in full-cycle B2B sales, including partner onboarding, integration...
...Position: Remote Work From Home Online - Paid Research Panelist - Part-Time Data Entry Clerk Welcome Our company is looking for qualified candidates to take part in paid national and local focus groups, clinical trials, and market research studies. For most of our...
Netflix is one of the world's leading entertainment services with 278 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime...
...Peer Support Specialist Location: Cape Girardeau- Cape County Full - Time, Non-Exempt (Hourly) Pay Range: $14.42 - 16.82/hour Work Schedule: Monday-Friday 8:00am-4:30pm - Some evenings may be required dependent upon agency or client need. Minimum Required...