Job Description
**Work from Home Opportunity in the Greater Atlanta Area**
**Client Success Consultant (CSC) - Full-time**
Join our dynamic team in the Atlanta, GA area and enjoy the flexibility of working from home! We are a thriving company that specializes in virtual staffing solutions, including Virtual Assistants, Accounting Professionals, and Marketing Assistants. Our team is passionate about delivering exceptional service and fostering a culture that values hard work, fun, and professional growth.
**Job Purpose**
In this role, you will build strong, trusted relationships with our clients and contractors to ensure the seamless delivery of our services. Your goal will be to exceed client expectations, identify opportunities for additional services, and contribute to our revenue growth.
**Duties and Responsibilities**
- **Professional Representation:**
- Embody our core values and mission statement in all interactions.
- Foster a culture of teamwork and positivity.
- **Client and Contractor Experience:**
- Serve as a liaison to ensure timely and successful service delivery.
- Communicate effectively with all levels of an organization.
- Understand client objectives and provide strategic support.
- Cultivate long-term relationships by consistently adding value.
- Strategically upsell additional services to enhance client businesses.
- Offer best practices and efficiency tips for virtual engagements.
- Develop and monitor action plans with clients and contractors.
- Stay current with industry knowledge and trends.
- Collaborate on contract changes and terminations.
- Manage crises with strong problem-solving skills and emotional intelligence.
- **Organization & Follow Through:**
- Utilize a cloud-based CRM to update activities, reports, and deal statuses in real-time.
- Manage time effectively and set schedules proficiently.
- Be tech-savvy and adept with remote work tools.
- **Operational Responsibilities:**
- Match contractors with clients thoughtfully for long-term success.
- Maintain accurate and detailed documentation and communication.
- Provide strategic insights and recommendations to enhance the client experience.
- Conduct regular account reviews to identify growth opportunities.
**Qualifications**
- **Professionalism & Responsiveness:**
- Earn immediate credibility and respect with clients.
- Demonstrate strong organizational and technological skills.
- Use experience and judgment to plan and achieve goals.
- **Education & Experience:**
- BA/BS degree or equivalent work experience.
- Self-starter and positive thinker with loyalty and trustworthiness.
- **Personal Attributes:**
- Flexibility, creativity, self-discipline, strong organizational skills, and action-orientation.
- Strong verbal and written communication skills.
- Team player with a willingness to dive into projects when needed.
- Ability to work autonomously and remotely.
- Comfortable with video and phone calls for effective communication.
**Working Conditions**
- **Work from Home:**
- Enjoy the flexibility of a full-time remote position.
- Maintain a dedicated and secure workspace free from distractions.
- Standard business hours are Monday-Friday, with some roles requiring travel.
- **Employment Status:**
- Full-time exempt, W-2 position.
- Join a top-notch company with an award-winning culture.
- Expect a fun, engaging work environment where you'll be a valued team member.
**Physical Requirements**
- No physical requirements at this time.
Employment Type: Full-Time
Salary: $ 60,000.00 Per Year
Job Tags
Full time, Contract work, For contractors, Work experience placement, Immediate start, Work from home, Monday to Friday,