Account Manager Job at Stephens Landscaping Professionals, Moultonborough, NH

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  • Stephens Landscaping Professionals
  • Moultonborough, NH

Job Description


Description:

The Account Manager is the primary client contact. They are responsible for maintaining strong, positive customer relations to ensure total client satisfaction year-round throughout the landscape and snow season.

Responsibilities

  • Serving as the lead point of contact for all customer account management matters for the 75-100 client relationships assigned to you
  • Reacting immediately to customer inquiries and complaints, ensuring timely and successful execution of client requests
  • Utilizing Aspire to follow a routine process for customer engagement, proactively meeting with high-priority clients regularly
  • Performing schedule reviews of properties to make sure that the standards of service are achieved, detect problems, and offer solutions
  • Directing activities on the job site, including, but not limited to, communicating job notes, coordinating services, and performing on-site reviews with service managers and crew leaders before and after services are performed
  • When required, roll up your sleeves and work alongside our landscape maintenance and property management crews
  • Communicating schedules and scheduling changes with clients
  • Working with the production team to ensure that work is performed profitably and that client expectations are met
  • Upselling landscape maintenance services and property management services
  • Coordinating with production staff to execute scheduled crew training in best practices for service execution
  • Participating in snow removal during the winter months
  • Negotiating contracts and closing agreements
  • Reviewing monthly invoices

Rate of Pay

  • Annual salary range - $65,000-$80,000
  • Full Time/Year Round, Exempt
  • Sales Commission Eligibility after 1 year of service

Benefits

  • Health Insurance
  • Dental Insurance
  • SLP Paid Family and Medical Leave
  • Voluntary Life and Accident Insurance
  • Company Paid Short Term Disability and Life Insurance
  • Company match IRA program
  • Paid Time Off and Paid holidays
  • Company-issued vehicle
  • Company-issued technology package
  • Educational Assistance
  • Boot Reimbursement (Spring and Winter)
  • Employee Referral Program
Requirements:
  • 3-5 years of experience managing crews
  • Prior experience in the landscape industry and local market
  • Strong plant identification, turf knowledge, basic irrigation knowledge, and in-house operations preferred
  • Valid NH Driver's License, an acceptable driving record, and ability to maintain a DOT medical card
  • Bilingual in English and Spanish is preferred
  • Knowledge of Account Management Systems (ASPIRE or similar) is helpful
  • Familiarity with CRM program, maintenance estimating, and pricing, along with an adaptable nature in an ever-changing environment, relationship-building talent, and a sales focus
  • Availability to work flexible hours, including weekends
  • Strong time management and communication skills

Compensation details: 65000-80000 Yearly Salary

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Job Tags

Holiday work, Full time, Temporary work, Local area, Immediate start, Gangs, Flexible hours,

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